You can feel confident about purchasing live aquarium fish from Aqua Delray because your purchase is backed by our Live Arrival Guarantee.
Live Arrival Guarantee: In the unlikely event that you experience a loss of fish, we will refund you the cost of the fish you purchased (including shipping but only in the event when all animals in the shipment are lost). In order for our Live Arrival Guarantee to apply to your purchase, you must accept the delivery of the fish when the shipping carrier makes its first attempt at delivery. Failure to accept the delivery or provide accurate shipping address voids our Live Arrival Guarantee as prolonged shipping times have severe negative impact on the health of the animals. In order to allow you to track your order and prepare to receive your fish, we will notify you by email when your order ships and provide you with the tracking number for your order. If any of the fish you ordered arrive dead, you must report the loss to us within 2 hours of the delivery by replying to your order confirmation email. We will evaluate your claim, may request additional information and refund your purchase as appropriate.
Acclimation Guide: We do not cover losses due to acclimation. Live aquarium fish and plants are bread by Aqua Delray. We do not buy from a whole seller and never will. For this reason we can guarantee our fish are 100% disease free. Any losses during the acclimation are not our responsibly so please follow our acclimation guide for the highest success rate.
- Ensure that your aquarium is ready for the newly arrived fish, including fully cycled filter with ammonia and nitrite readings of zero and nitrate no more than 20ppm.
- Turn off the light in your aquarium and dim the lights in your room before opening the shipping box. Covering your tank with a blanket or towel for 2-3 days will help your fish acclimate without stress.
- Immediately after removing the shipping bag from the box, put it in the aquarium and allow it to float for approximately 30 minutes to temperature acclimate your newly arrived fish. DO NOT open the shipping bag at this time.
- After 30 minutes, open the bag and immediately pour the water and fish into a net. Make sure to discard the water from the shipping bag by keeping a bucket under the net. Immediately add the netted fish to your aquarium. (never mix shipping water with your aquarium water)
- It’s best to wait a few days before first feeding your new fish. Stressed fish will not eat and the uneaten food can make your aquarium water toxic.
If any of the fish you ordered are lost during shipping contact aquadelray.sales@outlook.com immediatly with photos of the DOA incident. We will evaluate your claim, may request additional information and refund your purchase as appropriate.